Security
Security Standards & Infrastructure
Enterprise-Grade Security
Security is fundamental to MetricLabs. We implement multiple layers of protection to ensure your business data remains confidential, available and reliable across our entire platform and infrastructure.
Infrastructure Security
- Azure Compliance: MetricLabs runs on Microsoft Azure, which itself maintains SOC 2 Type II, ISO 27001 and other enterprise-grade certifications as part of its underlying infrastructure.
- Data Encryption: All data encrypted with AES-256 at rest and TLS 1.2+ in transit across all systems.
- Geographic Redundancy: Multi-region failover ensures business continuity and disaster recovery.
Access Controls & Authentication
- Multi-Factor Authentication: MFA required for all user accounts, with support for Azure AD, SMS and authenticator apps.
- Role-Based Access: Granular role-based access control (RBAC) ensures users only access data they need.
- Audit Logging: All data access and administrative actions logged and monitored for suspicious activity.
Monitoring & Threat Detection
MetricLabs actively monitors for security threats and anomalies across your data platform.
We provide:
- • 24/7 automated security monitoring with Azure Security Center
- • Security practices reviewed and strengthened on an ongoing basis as the platform grows
- • Immediate incident response with 24-hour breach notification
- • Regular security updates and patches
Compliance & Certifications
MetricLabs maintains compliance with international and South African security and data protection standards.
- • POPIA Aligned: Data handling practices built around South Africa's Protection of Personal Information Act
- • Built on Certified Infrastructure: Hosted on Microsoft Azure, which maintains ISO 27001 and SOC 2 Type II certification
- • GDPR-Aligned: Data handling practices aligned with EU General Data Protection Regulation principles
Contact security@metriclabs.co.za to discuss our security practices and data handling approach.
Questions About Security?
Security is our top priority. If you have security concerns, vulnerability reports, or questions about our security practices, please contact us immediately.
Contact our security team at security@metriclabs.co.za or 2 Ncondo Pl, Umhlanga Ridge, Durban, 4319.
