POPIA & Compliance

Data Protection & Compliance

Your Data. Our Responsibility.

MetricLabs is fully committed to data protection and privacy compliance. As a South African company processing personal and business data, we adhere to the Protection of Personal Information Act (POPIA) and international data protection standards. We understand that trusting us with your business data is a significant decision — our compliance framework reflects that responsibility.

Our Compliance Framework

  • Data Minimization: We collect only the data necessary for your data warehouse and analytics. No unnecessary personal or business data is processed.
  • Secure Storage: All data is encrypted at rest and in transit using Azure's enterprise-grade security (AES-256 encryption standard).
  • Access Controls: Role-based access with multi-factor authentication ensures only authorized personnel can access your data.

Ongoing Oversight

  • Regular Monitoring: We conduct continuous security assessments and maintain enterprise-grade security protocols across your data platform.
  • Data Retention: Clear data retention policies aligned with your business and legal requirements — you control how long data is retained.
  • Incident Response: 24/7 monitoring with documented breach notification procedures and 24-hour response SLA.

Your Data Rights

You retain full ownership of your data. MetricLabs acts as a data processor under POPIA, not a data owner.

Under POPIA, you have the right to:

  • • Access your personal information and verify how it's being processed
  • • Request corrections or deletion of inaccurate data
  • • Receive copies of your data in a portable format
  • • Object to certain types of processing
  • • Lodge complaints with the Information Regulator

We provide all documentation, data subject access reports, and deletion capabilities on request within 15 business days.

Data Processing Agreement

All MetricLabs clients sign a comprehensive Data Processing Agreement (DPA) that details:

  • • What data is processed and why
  • • How data is stored and protected
  • • How long data is retained
  • • Who can access the data and under what circumstances
  • • Your rights and our obligations
  • • Breach notification procedures

Request our latest DPA template from our compliance team.

Your Compliance Partner

Data protection isn't just a checkbox for MetricLabs — it's fundamental to how we operate. We build compliance into every layer of our platform and treat your data with the same care we would expect for our own.

Our commitment: Transparent data handling practices, regular monitoring, and a compliance-focused team dedicated to your peace of mind.

Have questions about POPIA compliance, data security, or your DPA? Contact our compliance team at compliance@metriclabs.co.za

Data You Can Trust.

Need more details about our compliance and security measures?