Privacy Policy
Data Protection & Privacy
Your Privacy Matters to Us
MetricLabs respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
- Contact Information: Name, email, phone, company, and job title when you request a demo or contact us.
- Business Data: Only data you explicitly upload or configure MetricLabs to process (your ERP data, business records, sales data).
- Technical Data: Website usage data via analytics tools, cookies, and server logs to improve your experience.
How We Use Your Data
- Service Delivery: To operate, maintain, and improve MetricLabs platform and deliver the data intelligence services you've purchased.
- Communication: To respond to inquiries, send billing information, service updates, and compliance notices.
- Analytics & Improvement: To understand usage patterns and optimize our platform's performance and features.
Data Protection & Security
Your data is hosted on Microsoft Azure with enterprise-grade encryption (AES-256), role-based access controls, and redundancy across geographic regions.
We maintain:
- • Compliance with South African POPIA requirements
- • ISO 27001-aligned security practices
- • Regular security audits and penetration testing
- • 24/7 monitoring and incident response protocols
Your Privacy Rights
Under POPIA and applicable privacy laws, you have the right to:
- • Access your personal information
- • Request correction of inaccurate data
- • Request deletion where legally permitted
- • Object to specific processing activities
- • Receive a copy of your data in portable format
Contact compliance@metriclabs.co.za to exercise these rights.
Questions About Our Privacy Policy?
We are committed to maintaining your trust and confidence. If you have questions, concerns, or complaints about our privacy practices, please don't hesitate to reach out.
Contact our privacy team at compliance@metriclabs.co.za or write to us at 2 Ncondo Pl, Umhlanga Ridge, Durban, 4319.
